Concentric eBusiness :: Adopting an e-business approach

Sage Integration

Transaction data transmitted seamlessly to accounting system as Sales and Purchase Orders or Invoices

Business Intelligence

Analyse Sales data and generate buying patterns by product, customer type, etc over a period of time.

Marketing

Direct marketing by creating targeted email, outbound call campaigns, monitor email campaign responses.

Workflow Features

link into accounts
Transaction data transmitted seamlessly to accounting system as Sales/Purchase Orders or Invoices
process management
Web portal which enables on/off-site call centre, order processing, credit control and product despatch functions
document generation
Documents created as pdf and email. Email despatched real-time, pdfs queued for printing at any remote location.

Management Features

develop relationships
An integrated Customer and Supplier Relationship Manager, allowing you to generate calls, text messages, faxes, letters and emails.
business intelligence
Your business priorities are embedded into the system and used to present relevant information to all users.
real-time reporting
Standard and customisable reports which provide routine and analytical snapshots of your business.

A better customer experience is just one of the benefits when it is possible to browse through images, descriptions and specifications relating to your products and services. It may allow them to submit email enquiry forms, to order online, to use online services. Interaction over the web can improve customer service and response to customer queries.

Outcomes of a Concentric e-business implementation

an easily updatable online version of a conventional catalogue
an integrated marketing strategy with the tools to deliver it
seamless integration between front and back-office systems
focused change management, communications/stakeholders

Organisational benefits include the upgrade of existing business tools, introducing new methods where necessary – leading to improved business communications, better customer service, creative marketing initiatives, improved trading relationships or reduced costs. Building and maintaining networks of contacts results in 'social capital' for the business.