Monitoring the uncontrolables
Marketing
Marketing
Direct marketing by creating targeted email, outbound call campaigns, monitor email campaign responses.
Customer Relationship (CRM)
Customer Relationship (CRM)
Inbound/Outbound call Management, monitor calling patterns and effectiveness of sales staff
Documents Management
Documents Management
Order Forms, Invoices, Standard Letters created as pdf and email. Email despatched real-time.
 

Workflow Features

  • link into accounts
    Transaction data transmitted seamlessly to accounting system as Sales/Purchase Orders or Invoices
  • process management
    Web portal which enables on/off-site call centre, order processing, credit control and product despatch functions
  • document generation
    Documents created as pdf and email. Email despatched real-time, pdfs queued for printing at any remote location.

Management Features

  • develop relationships
    An integrated Customer and Supplier Relationship Manager, allowing you to generate calls, text messages, faxes, letters and emails.
  • business intelligence
    Your business priorities are embedded into the system and used to present relevant information to all users.
  • real-time reporting
    Standard and customisable reports which provide routine and analytical snapshots of your business.
A full concentric implimentation
 
An e-business roadmap
  • Client Self-Service Module
  • Supplier Self-Service Module
  • CRM - inbound call Management
  • CRM - targeted email / outbound call campaigns
  • Marketing - online product catalogue
  • Marketing - customised customer catalogue generation
  • Marketing - dynamic search engine optimisation
  • Marketing - dynamic podcasts
  • Back-Office - auto post Sage Invoices or SOP
  • Back-Office - access customised price lists
  • Website Management - real-time access to website updates
  • Business Intelligence Module - Action-based approach
  • Sales and Order Processing - Customer and User processes
 
An agenda for business growth The benefits Concentric e-business offer Key Concentric e-business Features